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IN SUMMARY


Crisis communication starts with an
understanding of the communication loop. 
An individual in crisis has confused and somewhat conflicting feelings,
ideas, thoughts, and emotions.  It is
this confusion and conflict that motivates him to come to a crisis intervention
service.  Through crisis communication,
he is able to translate these feelings, emotions, ideas, and so on, into verbal
and nonverbal messages.  Gradually, he is
able to organize and express these messages in a way that leads him to
understand his situation.  Crisis communication
helps him modify and clarify these messages and serves as an emotional filter
through which intense and uncomfortable feelings can pass.  This modification, clarification, and
filtering gradually move the individual to a point where he can deal with his
situation.  Crisis communication is a
special and limited form of communication and represents a systematic way to
make thinking, planning, and feeling skills available to the individual, thus
supporting and supplementing his own capacities and abilities.  It is this understanding and special use of
the communication loop that allow crisis communication to help people in crisis
when other forms of communication do not.




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