There are numerous additional operating
requirements either subsumed into one of the existing secondary functions or
that become a new secondary function. Below we discuss some of the issues
involved with whether we increase the diversity of the local eco system by
adding secondary functions or expand the scope of elements within it by adding
additional responsibilities to existing secondary functions. Let it suffice
simply to mention a few of those additional requirements.
Develop, implement, and modify the SSI
Continuous Quality Improvement Plan to ensure methods are in place to meet
accreditation and funding requirements and to continuously improve the quality
of agency processes and services. As De Pree (2004) advises us, “ it is
important to remember that we cannot become what we need to be by remaining
what we are.” (p. 100)
Promote Continuous Quality Improvement through
participation in and development of various agency activities and procedures
aimed at ensuring the delivery of quality services to SSI clients. “Full
or strategic quality management can be defined as ‘an intensive long term
effort to transform all parts of the organization in order to produce the best
product and service possible to meet customer needs.'” (Hannagan, 1995, p.
Develop and implement procedures
to ensure SSI clients, other stakeholders, and SSI staff members are provided
the opportunity to present complaints and grievances and that those issues are
addressed in a timely manner.