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Simon says, “Understand problems and issues from other people’s points
of view.”



This technique goes nicely with “listen and learn.” Have you
ever told someone about how a problem or issue looks from your point of view
only to be told, “I don’t see it that way. Let me tell you what the real
issues are here.”?



What is the not so subtle message to you? “You’ve got this all
wrong. It’s not that way at all. You are either stupid or out of touch with the
real world. I am the source of all things right and will condescend to educate
you.”



You will never get that kind of demeaning approach from Simon. First,
such disrespect is just not Simon’s style. More importantly, he knows by using
that approach, he loses. Just as he gets most of his ideas from others, Simon
also gets most of his insights and new perspectives from other people. How does
he do that? He listens and learns. He takes time to understand your
perspective, to get your read on things. When he walks away, he has more of
what he needs to lead: he has what he knows and now has part of what you know
too. It is only a matter of time until Simon becomes brilliant, one
conversation at a time.





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